Cancellation and Refund Policy

Customers who wish to cancel must provide official notification in writing by mail or email. Please include the reasons for cancellation from the service. Cancellation notification must come from the designated contact(s) for the Customer.

Cancellation notifications should be sent to:

System and Network Engineering, Inc
c/o Billing Department
85 Exchange Street
Suite L12

Or email can be sent to billing@saneinc.net.

Cancellation is effective from the date postmarked on the written notice, or, for email, the date received by SaNE, Inc. Customers are responsible for all program fees until notification is received by SaNE, Inc.

Customer will be responsible for all current balances and charges for email activity up to the time of cancellation. The SpamOnion service bills based on email activity for the prior month. Charges will be pro-rated from the 1st of the current month to the date of cancellation. Setup fees are non-refundable.